Privacy Policy
Effective Date: March 23, 2026
Business Name: Lazy River 1 LLC dba Avendelle at Lazy River
Website: https://www.avendellelazyriver.com
Contact Email: garren.washington@avendelle.com
Phone: 919-917-7992
1. Overview
At Lazy River 1 LLC dba Avendelle at Lazy River, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including information collected through our website, forms, and communication channels such as phone calls, emails, and text messages.
By using our website or providing your information, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Mailing address
- Information related to care needs or service inquiries
Automatically Collected Information
- IP address
- Browser type
- Device information
- Website usage data (via cookies or analytics tools)
3. How We Use Your Information
We use your information to:
- Respond to inquiries and provide requested services
- Communicate with you about our assisted living services
- Send appointment confirmations and follow-ups
- Improve our website and services
- Comply with legal and regulatory requirements
4. Text Messaging (A2P / SMS Compliance)
By providing your phone number, you consent to receive text messages (SMS/MMS) from Lazy River 1 LLC dba Avendelle at Lazy River related to:
- Inquiry responses
- Appointment confirmations and reminders
- Service-related updates
- Follow-ups regarding care or residency
Message Frequency
Message frequency may vary depending on your interaction with us.
Message & Data Rates
Message and data rates may apply based on your mobile carrier plan.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying:
STOP
After opting out, you will no longer receive SMS messages from us unless you re-subscribe.
Help Instructions
For assistance, reply:
HELP
or contact us at: 919-917-7992
Consent
Your consent to receive text messages is not a condition of purchase or service.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information with:
- Service providers who assist in operating our business (e.g., CRM, communication platforms)
- Healthcare professionals when necessary and authorized
- Legal or regulatory authorities when required by law
All third parties are required to maintain the confidentiality of your information.
6. No Sharing of SMS Opt-In Information
We respect your privacy and are committed to protecting your personal information.
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to any third parties or affiliates for marketing or promotional purposes.
Your mobile information will only be used for the specific purposes described in this Privacy Policy, such as:
- Responding to inquiries
- Providing service-related updates
- Sending appointment confirmations and reminders
We may share your information only with service providers who assist us in delivering messaging services (such as messaging platforms or CRM systems), and only to the extent necessary to operate those services. These providers are contractually obligated to protect your information and are not permitted to use it for their own marketing purposes.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
However, no system can be guaranteed to be 100% secure.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Improve our services
You can adjust your browser settings to refuse cookies if you prefer.
9. Your Rights
You may:
- Request access to your personal information
- Request correction or deletion of your data
- Opt out of communications at any time
To make a request, contact us at: garren.washington@avendelle.com
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Lazy River 1 LLC dba Avendelle at Lazy River
2268 Lazy River Drive
Raleigh NC 27610
919-917-7992
garren.washington@avendelle.com